Return Policy
Our Commitment: Excellence Without Exception
At ThreadClubb, every garment is a bespoke creation — crafted exclusively to reflect your personal style, measurements, and preferences. In keeping with the standards of custom tailoring, we do not offer refunds. However, our dedication to your satisfaction is unwavering.
Tailored to Fit, with Confidence
If you experience any issues with the fit or construction of your garment, please contact our Customer Experience Team within 10 days of receiving your order. We are here to listen, assist, and ensure that your experience reflects the luxury and precision you expect from ThreadClubb.
For minor adjustments, we invite you to explore our Alterations Policy, which includes:
- A reimbursement of up to 20% of the garment’s value for local tailoring
- A seamless and supportive process guided by our team
When More is Needed
Should the concern be beyond what a local tailor can resolve, please reach out to us. In such cases:
- We will arrange collection of the garment at our expense
- Our atelier will review and personally alter the piece to achieve the perfect fit
- If the issue cannot be remedied, we will remake the garment entirely at no cost to you
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At ThreadClubb, your satisfaction is not just our priority — it is the foundation of our craft. We are honored to be your bespoke tailoring partner and remain devoted to delivering an exceptional experience, every time.